Amazon agrees to pay consumers $309M in returns policy settlement

In Brief

Amazon has reached a colony valued astatine much than $1 cardinal to resoluteness claims that it failed to decently refund customers for their returns. The colony includes much than $600 cardinal already distributed oregon soon to beryllium paid successful refunds, positive an further funds that volition beryllium paid retired to affected consumers, according to court documents.

Under the settlement, Amazon volition wage $309.5 cardinal into a non-reversionary communal fund, a excavation of wealth acceptable speech for members of the class-action lawsuit. The institution has already issued astir $570 cardinal successful refunds, with astir $34 cardinal of refunds remaining. Reuters was first to study on the settlement.

The e-commerce elephantine has besides agreed to supply implicit $363 cardinal successful non‑monetary alleviation to heighten its instrumentality and refund processes, according to tribunal documents. Amazon has denied immoderate wrongdoing.

The lawsuit, filed successful 2023, alleged that Amazon caused “substantial unjustified monetary losses” for consumers who returned an point but were inactive charged for it.

“Following an interior reappraisal successful 2025, we identified a tiny subset of returns wherever we issued a refund without the outgo completing, oregon wherever we could not verify that the close point had been sent backmost to us, truthful nary refund had been issued,” Amazon said successful a connection emailed to TechCrunch. “We started issuing refunds successful 2025 for these returns and are providing further compensation and refunds to eligible customers per the colony agreement.”

Amazon agreed to wage $2.5 billion past twelvemonth to settee the FTC’s suit that accused the institution of tricking users into subscribing to Prime and making it hard to cancel. Amazon is presently accepting claims from impacted customers.

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