ServiceNow inks another AI partnership, this time with Anthropic

ServiceNow announced a woody with a large AI subordinate Anthropic conscionable a week aft it announced a partnership with OpenAI.

Enterprise workflow bundle institution ServiceNow has entered into a multi-year woody with AI probe laboratory Anthropic connected Wednesday. This concern involves further embedding of Anthropic’s AI models into ServiceNow’s level for its customers and bringing Anthropic’s AI to its employees.

ServiceNow declined to clarify the duration of the concern oregon the monetary size of the deal.

This woody entails making Anthropic’s Claude exemplary household the preferred AI models crossed ServiceNow’s AI-driven workflow products. Claude is present besides the default exemplary powering the company’s AI cause builder, ServiceNow Build Agent, which allows developers to make agentic workflows and physique apps.

The woody besides involves the rollout of Claude to the company’s 29,000 ServiceNow employees. Claude Code, Anthropic’s vibe coding product, is besides disposable to the company’s engineers.

“ServiceNow with Anthropic is turning quality into enactment done AI-native workflows for the world’s largest enterprises,” Bill McDermott, president and CEO of ServiceNow, said successful a institution property release. “Together, we are proving that profoundly integrated platforms with an unfastened ecosystem are however the aboriginal is built.”

This quality comes conscionable a week aft the institution announced a caller AI concern with Anthropic rival OpenAI that progressive giving ServiceNow customers entree to OpenAI’s models done the company’s products.

ServiceNow president, COO and CPO, Amit Zavery, said the institution is intentionally pursuing a multi-model strategy.

“We don’t presumption these partnerships arsenic competitory oregon mutually exclusive,” Zavery said implicit email. “Enterprise customers privation exemplary choice. They privation the close exemplary for the close occupation — keeping governance, security, and auditability accordant connected the ServiceNow AI Platform. Each exemplary brings antithetic strengths, and our relation is to orchestrate them successful ways that present the champion outcomes for customers.”

This woody is conscionable the latest 1 for Anthropic, which has announced a fig of sizable endeavor deals successful caller months. The institution announced a woody with global security supplier Allianz earlier this twelvemonth and partnerships with Accenture, IBM, Deloitte, and Snowflake precocious past year.

While enterprises person struggled frankincense acold to find a measurable instrumentality connected AI investment, VCs precocious predicted that this volition alteration successful 2026 — though this is the 3rd twelvemonth successful a enactment they person predicted that.